Forms and Policies

Forms | Policies

At Beauty Lab we want every part of your visit to feel smooth and stress free, including the prep work. This page brings all of our forms and policies together so you can get everything handled before your appointment with ease. Each form helps our team understand your needs, personalize your service, and keep your experience safe and comfortable. Whether you are preparing for a treatment or requesting community support, you can trust that every detail is designed with intention.

If you are unsure which form you need, our team is always here to help.

BEAUTY LAB WAX LAB | Christiansburg WAX LAB | Blacksburg

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Privacy Policy

Salon Etiquette

Privacy Policy

Last Updated: 03/26/24
This informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users on this site. We use your personal information only for providing and improving our site analytics and function. By using this site, you agree to the collection and use of information in accordance with this policy:

INFORMATION + COLLECTION + USE

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name, email address, etc. ("Personal Information").

LOG DATA

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services such as Google Analytics that collect, monitor, and analyze this data.

COMMUNICATIONS

We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information.

COOKIES

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

SECURITY

The security of your Personal Information is important to us, but remember no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This Privacy Policy is effective as of (03/26/24) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

If you have any questions about this Privacy Policy, please call us at (540) 200-5851.

Salon Etiquette

RESERVATIONS

Walk-ins are welcome. Appointments are recommended to ensure you get your desired day and time, with your preferred stylist.

ARRIVAL TIME

We greatly appreciate your punctuality. If you are running late please call or text 540-200-5851 to let us know ahead of time. Keep in mind, your arrival time will likely cut into the length of your service. Please plan on arriving a minimum of 5 minutes before your service time.

DEPOSITS

We require a credit card on file for any service. The only time you may be charged is if you cancel within 24 hours of your service or if you are a no-show. In this case, you may be charged the entire service amount.

REFUND POLICY

There are no refunds for services. If you are discontent with your service advise your stylist or coordinator within 7 days of service to resolve the issue. Lightly used or defective products may be exchanged for another product or you may receive store credit within 30 days of purchase

CANCELLATION + RESCHEDULING POLICY

If you must cancel or rebook your appointment we respectfully request at least 48 hours' notice.

Appointments canceled within 24 hours:

First Cancellation - We understand unforeseen circumstances happen. 50% fee may be waived due to illness, injury, or accident
Second Cancellation - 50% of services booked will be charged to the credit card on file
Third Cancellation - 99% of services booked will be charged to the credit card on file

Appointments that are No-Call, No-Show:

First Time - 50% of services booked will be charged to the credit card on file
Second Time - 99% of services booked will be charged to the credit card on file

GRATUITY

Gratuities are not included in the price of services. For your convenience, we accept payment in the form of cash, check, and credit/debit card at the time of check-out.